Privacy Policy

This draft privacy policy explains what information Jomppa may collect, how it may be used, and the choices available to users.

It is placeholder content for review and should be finalized with legal guidance before public launch.

We may collect account details, contact information, phone numbers, addresses, recipient details, order instructions, support messages, ratings, referrals, wallet activity, and transaction references.

For agents, we may collect verification details such as identification documents, profile photos, city coverage, service preferences, guarantor information, and KYC review records.

We use information to create accounts, match clients with agents, process bookings, manage escrow workflows, send notifications, provide support, investigate disputes, prevent fraud, and improve Jomppa.

We may also use limited operational data for analytics, service quality reviews, compliance checks, and security monitoring.

Order details may be shared with the client, recipient, assigned agent, payment providers, hosting and storage providers, notification providers, and support staff as needed to deliver the service.

We may disclose information when required by law, to protect users, to enforce our terms, or to investigate suspected fraud or abuse.

We keep information for as long as needed to provide services, meet legal and accounting obligations, resolve disputes, and protect the platform.

We use reasonable technical and organizational safeguards, but no online service can guarantee absolute security.

You may request access, correction, export, or deletion of certain account information, subject to identity checks and legal retention requirements.

You can update many profile and notification preferences inside your account settings.

Questions about this privacy policy can be sent through the official support channels listed on the Jomppa website.